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Unified Voice’s Call Back Services Add-on helps you improve customer satisfaction by offering the option to receive a call back instead of waiting on hold—automated, efficient, and experience-focused.
Don’t let long wait times frustrate your callers. With Call Back Services, customers can opt to receive a return call when an agent becomes available—enhancing satisfaction, reducing call abandonment, and optimizing workforce performance.
Offer callers the choice to wait or receive a call back without losing their place in the queue.
System intelligently schedules return calls based on agent availability and caller preference.
Customize rules to prioritize premium customers or urgent queries.
Monitor callback performance, response times, and completion rates.
Automatically log callback data in your CRM or ticketing system for continuity.
Track usage patterns, missed callbacks, and queue times for service improvements.
Offer customers the freedom to choose with Unified Voice’s Call Back Services Add-on—intelligent, efficient, and satisfaction-driven.